Who is KNA Supply?
KNA Supply is a Florida based supplier of products and services related to the automotive industry.
How do I set up an account to place an order online?
You may checkout as a guest or register for additional benefits and discounts. Simply click on the “REGISTER” link at the top right of the page. Once there, fill out the online form, choose either ‘Individual’ or ‘Wholesale’ and one of our Customer Service Representatives will contact you to verify your information and set up your account. You will receive an email when your account is activated. If you already have an account with us, your information and options will be available after you log in with your new password.
Once I have an account, how do I place an order online?
•Login using the “Login” links at the top of the page
•Add desired items to your cart. You will see the number of items in your cart and the running total cost of your items at the top of the page. At any time you can “mouse over” the cart and its contents will be viewable to you.
•When finished ordering, simply click on the Cart and click “Check Out” and you will be taken to check out where you confirm your shipping address, shipping method and then click submit. You will receive an email confirmation that your order has been received.
I placed an order but I haven’t received my confirmation email.
Should you not receive the email, check your SPAM email. To ensure you receive emails, be sure to add KNA SUPPLY to your contact list. If you do not receive an email confirmation, confirm your email address with us by either sending us a message at sales@knasupply.com or by calling us at 352-351-1170.
What if I can’t remember my user ID or password?
Your email address is your user ID. Once your account is set up you cannot change your user ID.
If you forget your password simply click “Lost your Password” on the “Login Screen”. You will be sent an email with instructions on how to reset a password for your account.
What if I want to change my password?
Login with your current password and go to “My Account”. Click on the link “Account Details“, enter your new password, confirm your new password and click the “Continue” button. Please remember to write your new password down.
How do I set up my Wish List?
Log in and visit your “My Account” page. If you previously set up and saved a “Wish List” it will be viewable on your “My Account” page under the link “Wish List“. To add more items to your list, simply click “add to Wish List” while visiting a product page. To add items from your wish list to your shopping cart, visit your “My Account” page, click on the “Wish List link, select the item(s) that you would like to add to your shopping cart and click the “Cart” icon on the right-hand side of the item. To delete items from your wish list, visit your “My Account” page, click on the “Wish List” link, select the item that you would like to remove and click the red “X” on the right-hand side of the item.
Which Credit Cards do you accept for purchases?
KNA accepts MasterCard, Visa, and American Express through PayPal.
What are your payment terms?
You can chose to pay by credit card when your order is shipped, but we also offer open terms to customers who have had an account with us for 6 months or more and have approved credit references.
Where can I find your catalog?
You can download a digital copy of our Pro-Shop catalog here.
You can download a digital copy of our Commodities catalog here.
Does KNA Supply warehouse all of the items advertised?
Yes. Every item in this catalog and most items on our website are warehoused at our facility in Ocala, Florida. The only product lines. We DO NOT warehouse are those that come from IES Chemicals.
What is your Fast-Stack® system?
KNA Supply invented the Fast-Stack® System as a way to do away with the wasted product, wasted time and wasted space that is so prevalent in the fastener & chemical industry. Fast-Stack® is based on the efficient rule of 80/20. We feel that in the fastener and chemical business this rule has been largely overlooked. KNA Supply’s Fast-Stack® System is designed to take advantage of the 20% of products that make up the 80% of your needs. Doing business in this way saves you – our client – money, time and space.
What is your Pro-Shop Program?
Our Pro-Shop Program was created to help you turn empty space inside your dealership, convenience store or car wash center into a retail powerhouse! We source and supply high impulse, name brand items that are guaranteed to sell! This helps you earn extra profit where none existed before. Please feel free to contact us for more information.
What if a Pro-Shop product doesn’t sell?
All of our Pro-Shop products (except custom & special orders and greeting cards) come with our “Guaranteed Sale” protection. If a product we supply does not sell, you may return that product in the allotted time for a credit against your account. Please see our “Terms & Conditions” page for more information.
Do Pro-Shop Products come already priced?
YES! All of our Pro-Shop products come priced unless otherwise specified. We also supply reorder tags for your convenience.
