Page 2 - KNA Supply Commodities Catalog 2024

PAYMENT TERMS

• New customer accounts are prepay for their first order. Terms and Conditions
• Net 30-day terms (open account) with the approval of a
signed and completed credit application. 2% early pay - 15 days
from invoice.
• All wholesale accounts require a State Resale Certificate to be
on file. If we do not receive a Resale Certificate, applicable tax
will be applied.
• We gladly accept Visa, MasterCard, American Express, PayPal PRO-SHOP RETURNS (continued)
and Discover. (Paying with credit card will incur a 3%
processing fee) For accounts with an outside Sales Representative, your sales
representative has the ability to process returns on your behalf.
RETURNS Products to be returned should be carefully packed and include an
itemized list. Please include your account name, contact name, contact
Please return all items to the following address: email address and complete address of your location. Credit will be
issued after verification of returned merchandise has been performed.
Kitt, Nicholson & Associates Inc.
1607 N. Magnolia Ave. Merchandise returns may be subject to a 20% restocking fee.
Ocala, FL 34475
All returns will receive credit on account only. No cash refunds will be
To return products, please call Customer Service issued. No deduction from any invoice or statement is allowed for
at 352-351-1170 and request a Return Merchandise Authorization returned products.
(RMA).
Our Pro-Shop guaranteed sale policy will remain in effect as long as
Include the RMA number on the outside of the package and be sure to the customer is actively purchasing from KNA Supply.
obtain a tracking number from your shipping company.
Our return policy is subject to amendment without prior notice.
Return items must be shipped prepaid (except in the case of a wrong
item shipped). We suggest you ship the products to us in their original PRO-SHOP PRICES
packaging and insure the shipment. Please understand that
KNA Supply cannot be held responsible for loss or damage during • All Pro-Shop pricing is contained online or in our pricing
return shipment to our company. ………guide.
Items must be returned within thirty (30) days (except Pro-Shop items, • We do our very best to maintain our pricing for the duration
please see below) of receipt of order and must be in as-new condition, of this catalog. We may, however, out of necessity, need to
complete with all parts, packaging and accessories as sold originally. adjust our pricing during the year. We will keep you
The only exception is for products that have been opened but are informed if there happens to be a change in price.
proven to be defective. Items ordered incorrectly may be subject
to a re-stocking charge of up to 20%. • All orders will be invoiced at the prevailing price at the time
of shipping.
All returns will receive credit on account only, no cash refunds will be
issued. No deduction from any invoice or statement is allowed for • We offer volume discounts on all of our Pro-Shop
returned Products. merchandise. Please contact our office or your local sales
representative for more details.
PRO-SHOP RETURNS
FREIGHT
Kitt, Nicholson & Associates Inc. (KNA Supply) guarantees the
salability of all qualifying Pro-Shop merchandise purchased and • Freight is prepaid on all orders of $299.00 or more in the
shipped from our warehouse. If any qualified item fails to sell state of Florida and $399.00 or more in all other contiguous
within 12 months time, you may return it to us for an exchange or for states. Freight prepaid does not apply to retail displays,
credit to your account. Hazmat products or any product needing to be
All Pro-Shop returns exchanged for other Pro-Shop items will receive a Palletized. These products will be invoice actual shipping at
100% credit off your invoice. the time of shipment.
All Pro-Shop returns exchanged for "Non-Pro-Shop" items will receive • No minimum order for Will Call clients.
a 100% credit towards the clients account and 20% off every Non- Pro- • Minimum order of $50.00 for Ship To and Delivery clients.
Shop invoice. This will continue for every Non-Pro-Shop purchase orders Under the Minimum will have a service charge of
made until the credit is exhausted. (Fasteners and Wheel Weights $5.00 added. Drop ship orders under the minimum will have
excluded.) a service charge of $5.00 added.
Example: • We ship via USPS/FedEx ground only within the contiguous
United States.
• If you return slow moving Pro-Shop items
equaling $200, KNA will give an even GUARANTEED SALES
exchange for other Pro-Shop products
equaling $200.00. KNA Supply guarantees the sale of every Pro-Shop product that we
supply. If you find a product does not sell, you may return it to us for a
• If you return slow moving Pro-Shop items credit to your Account.
equaling $200 and want to purchase Non-
Pro-Shop items in its place, KNA Supply
will give 20% off the total invoice for those GENERAL DISCLAIMER
items and will continue to do so until the
original credit has been exhausted. At KNA Supply, we pride ourselves on selecting the the best possible
products at the best possible prices and we will do everything in our
All returned products must be in salable condition and in the original power to maintain both product selection and pricing for the duration
packaging. Any returned product that is deemed non-salable or is of this catalog. Due to market fluctuations and forces beyond our
found to be without the original packaging may not be eligible for control, we must inform you that both our product selection and our
credit. pricing are subject to change without notice.
These products will be returned with your next order. The only
exception will be for product found to be defective. KNA Supply cannot be held liable for any typographical errors in this
catalog or in our price sheet. We will correct any mistakes promptly.
All returned products require a Return Merchandise Authorization We appreciate your understanding.
number. To return products, please call Customer Service at